Applicatipn Support Specialist - Senior, 6 Months contract

•  Location: Toronto, Ontario

• Duration: 2026-09-02 to 2027-03-31 (155 days)

• Job Type: Onsite

• Openings: 1

Requirements:

• 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards

• Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.

• Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.

• Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.

• Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.

• Maintains and updates technical documents and procedures.

• Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.