Business Analyst(Service Design) - Senior, 8 Months Contract, Ontario Government

• Start Date: 2025-08-01

• End Date: 2026-03-31

• # Total Working Days: 164 days

• Hybrid, Toronto, Ontario

Requirements:

• Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.

• Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).

• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills

• Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches

• Highly proficient using MS Office products and collaborative tools such as Miro