Hybrid! Application Support Specialist(Helix) - Senior, 1 year Contract + 3 Months Extension

• Location: Toronto, Ontario

• Duration: 2026-08-04 to 2027-07-30 ( 250 days + 59 days extension)

• Job Type: Hybrid

• Openings: 1

Requirements:

• Minimum of five years experience working in BMC Helix, including custom-built modules, data review and updates, and use of ticketing and tracking systems.

• Minimum of five years experience with identity management solutions such as NetIQ, including management of user access, permissions, credentials, and account data.

• Minimum of five years experience working with client management systems and custom-built software solutions used to manage customer, product, and service data.

• Demonstrated experience managing data at the individual customer or account record level, including communication with customers and strong analytical skills.

• Demonstrated attention to detail and ability to meet the highest standards of accuracy while following business practices, information management requirements, and data governance rules.

• Experience working in a highly complex and multifaceted software environment.

• Proven ability to follow detailed, documented procedures exactly as written and to confirm understanding before executing work.

• Experience working in environments where assumptions are not permitted and where uncertainty must be escalated for review prior to action.

• Demonstrated discipline performing repetitive, high-risk, record-by-record data updates with sustained accuracy and self-verification.

• Experience identifying exceptions, anomalies, or scenarios that fall outside documented procedures and formally escalating them using defined processes.