IT Artificial Intelligence (AI) Architect/Designer - Senior, 11 Months Contract

IT Artificial Intelligence (AI) Architect/Designer - Senior

• Location: Toronto, Ontario

• Duration: 2026-07-06 to 2027-03-31 (226 days)

• Job Type: Onsite

• Openings: 1

Requirements:

• 10+ years of experience in enterprise architecture, solution design and software delivery.

• 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.

• 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.

• Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI)

• Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.

• Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.

• Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.

• Experience modernizing IVR, customer self-service and digital engagement platforms.