Long Term! Salesforce Application Support Specialist - Senior, 16 Months Contract

• Location: Toronto, Ontario

• Duration: 2026-06-15 to 2027-09-30 (322 days)

Job Type: Onsite

• Openings: 1

Must haves:

• Salesforce & SaaS Platform Knowledge

o Experience supporting Salesforce-based applications

o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

• Incident & Ticket Management

• Manage ticket queues and SLAs

• Prioritize incidents based on impact/urgency

• Escalate appropriately while ensuring closure quality

• Maintains clear, searchable knowledge base entries

• Proven experience providing end-user support in a SaaS environment

• Strong customer-first mindset

• Ability to manage high-pressure situations and user expectations

• Identity & Access Management

• Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management

• Hardware authentication token (FIDO2) lifecycle management