2 Positions! Systems Admin/Operations Support Specialist (Amazon Connect) - Intermediate, 10 Month Contract (Position 1), 9 Month Contract (Position 2)

• # Of Openings: 1 for each

• Duration (POSITION 1) : 2026-06-15 to 2027-10-05, 196 days

• Duration (POSITION 2) : 2026-07-13 to 2027-03-31, 177 days

• Onsite , Office Location: Toronto, Ontario

Requirements:

• Identify and provide solutions to complex application development problems.

• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE - workforce management applications (nice to have)

• Ability to acquire knowledge of program area, IT Systems and business environment.

• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

• Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework is an asset 

• Being open to learning new Contact center solutions applications is an asset.